Shipping & Returns

Shipping Information

What Address Should I Enter In The Billing Information Screen?

For credit card verification, you must enter the address exactly as it appears on your credit card statement.

Has My Order Shipped?

You should receive an email when your order ships. If you are unsure, please give us a call at 833-326-4109 (Monday - Friday from 8:00am – 4:00pm ET).

How Long Will It Take My Order To Arrive?

Orders generally arrive within 1-3 business days based on the delivery location. Most orders are processed and shipped within 24 hours of the order placement. Tracking numbers are provided the day the order ships.

Do You Ship To My Country?

We currently ship only to destinations within the United States (including Alaska and Hawaii). Unfortunately, we cannot ship orders to other countries, including Canada and Puerto Rico at this time.

How Do I Get My Tracking Information?

You should receive an email with a tracking number when your order ships. If you need assistance, please give us a call at 833-326-4109 (Monday - Friday from 8:00am – 4:00pm ET).

Can I Change My Shipping Address?

Please give us a call at 833-326-4109 (Monday - Friday from 8:00am – 4:00pm ET). The Bug Botanist team would be happy to help change your shipping address

Returns & Cancellations

What Is Your Refund Policy?

If you are dissatisfied for any reason, please give us a call at 833-326-4109 and we’ll make it right (Monday - Friday from 8:00am – 4:00pm ET).

Can I Edit Or Cancel My Order?

Please give us a call at 833-326-4109 and we’ll make it right (Monday - Friday from 8:00am – 4:00pm ET).