Frequently Asked Questions

Product Information: Usage (On You)

• How often should I reapply the repellent?
  After 90 minutes you should consider reapplying - maybe sooner, if you’re sweating up a storm.
• Are your repellents safe to use on kids?
  We know you want to keep your little ones bug-free, but you shouldn’t use our repellent products on children under six months of age. Always follow the instructions on the label. For older kids, we recommend putting the repellent on your hands first, and then applying it to their skin – so that they don’t rub their eyes and get irritated. That could ruin the whole day.
• Once I’m done with the bottle, can I recycle it?
  Check with your local recycling agency. Each municipality has their own guidance for what can be recycled. No matter what, you’ll need to remove the trigger and pump, as they have metal components.
• Why do I need bug repellent?
  Some people find they can get along just fine without bug repellent. Good for them! The rest of us need a bit more protection (especially as the weather heats up), but we wanted a natural option that was plant-powered and effective. Bug repellents can help prevent bites that ruin a perfectly good afternoon!
• Can I use your products on my face?
  For sure. Please spray it on your hands first and rub it in, just to avoid spraying into your eyes, mouth or nose.
• Can I wear repellent with sunscreen?
  You sure can. We would recommend putting on the sunscreen first.

Product Information: Usage (Not On You)

• So, is it safe for me to use your products in my organic garden?
  You should not use Bug Botanist in your organic garden, because our formulas are oil-based. Highly concentrated oils could harm those plants you’re spending so much time caring for.
• Can I spray this on my dog or cat?
  We love animals just as much as you do. So while Bug Botanist is safe AROUND pets, please do not use it directly ON them.
• Okay, but my pet really smells bad.
  We can’t help you with that.
• Which creepy crawlies does the bug remedy work on?
  You might be able to predict this, but Ant & Roach will kill ants and roaches, including: German roaches, American roaches, Argentine roaches, pharaoh ants, carpenter ants, confused flour beetles (yes, that’s their real name!), black carpet beetles, and rice weevils. Flying Bug Remedy is meant to kill houseflies and mosquitoes.

Product Information: Ingredients

• Why don’t you guys use DEET in your repellents?
  While DEET is effective, it can damage plastics and some people do not like the smell. So to keep things simple, we use essential oils and other ingredients.
• The product says that it has a “pleasant scent”. I agree – but does that mean you added fragrance to it?
  No! There are no added parabens, phthalates, sulfates, dyes or artificial fragrances. Just geraniol, lemongrass and other ingredients that happen to smell really nice, if we do say so ourselves.
• How do you test your repellent?
  We test our formula on humans (with their permission, of course!). We put our formula on their arms and test how long the mosquitoes stay away!
• How do you test your insecticide?
  We test the same way you use the product – we spray it on the bugs. We’re proud to tell you that we don’t test on any animals – except bugs, of course. Please don’t apply under clothing, diapers, or armpits. Don’t apply on cuts, wounds, or irritated skin.
• What is the difference between Flying Bug remedy and Ant & Roach remedy?
  There is a different balance of ingredients, especially geraniol, that tailors the formula to work better on different insects.
• Are your products organic and chemical-free?
  While our products are not organic, they do contain essential oils and natural plant oils – which are technically considered chemicals.
• Are your wipes flushable and biodegradable?
  We make our wipes with cellulose, but please do not flush them. Dispose of both the wipes and their pouches in the trash.

Payment Information

• What Payment Types Do You Accept?
  We accept Visa, Mastercard, American Express, Discover and PayPal.
• When will my credit card be charged?
  Your card will be charged when you place your order..
• How Will The Charge Appear On My Credit Card?
  The charge will appear on your credit card as "Bug Botanist.”
• Do I Have To Pay Sales Tax?
  By law, we have to charge sales tax in all states where we have a business presence.
• Should I Put Spaces Or Dashes In The Credit Card Number?
  Nope! Please enter your card number as a continuous string of numbers.
• Why Are You Not Accepting My Credit Card?
  There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information and if you continue to have problems, give us a call at 833-326-4109 (Monday - Friday from 8:00am – 4:00pm ET). We’ll be able to help you more easily if you’re able to provide any error messages you may have received.

Order Information

• How Do I Enter A Shipping Address?
  During the checkout process, select the 'Ship Items To A Different Address' box, then enter the new shipping address.
• Where Can I Find A Copy Of My Order?
  A copy of your order will be emailed to you when you complete the checkout process. If you have any questions, give us a call at 833-326-4109 (Monday - Friday from 8:00am – 4:00pm ET).
• My Coupon Code Isn't Working, What Should I Do?
  If the coupon code you've entered is invalid, please check that the code was entered correctly and that your order has qualified for the promotion. Coupon codes are not case sensitive and will never contain spaces. Also, be sure to click the apply button on the payment page of the checkout process. Coupons must be applied to your order at checkout to qualify for a promotion. Promotional discounts cannot be applied once the order has been submitted. if you continue to have issues, please give us a call at 833-326-4109 (Monday - Friday from 8:00am – 4:00pm ET).
• Do You Ship To My Country?
  We currently ship only to destinations within the United States (including Alaska and Hawaii). Unfortunately, we cannot ship orders to U.S. Territories or other countries at this time.

Shipping Information

• What Address Should I Enter In The Billing Information Screen?
  For credit card verification, you must enter the address exactly as it appears on your credit card statement.
• Has My Order Shipped?
  You should receive an email when your order ships. If you are unsure, please give us a call at 833-326-4109 (Monday - Friday from 8:00am – 4:00pm ET).
• How Long Will It Take My Order To Arrive?
  Orders generally arrive within 1-3 business days based on the delivery location. Most orders are processed and shipped within 24 hours of the order placement. Tracking numbers are provided the day the order ships.
• Do You Ship To My Country?
  We currently ship only to destinations within the United States (including Alaska and Hawaii). Unfortunately, we cannot ship orders to other countries, including Canada and Puerto Rico at this time.
• How Do I Get My Tracking Information?
  You should receive an email with a tracking number when your order ships. If you need assistance, please give us a call at 833-326-4109 (Monday - Friday from 8:00am – 4:00pm ET).
• Can I Change My Shipping Address?
  Please give us a call at 833-326-4109 (Monday - Friday from 8:00am – 4:00pm ET). The Bug Botanist team would be happy to help change your shipping address.

Returns And Cancellations

• What Is Your Refund Policy?
  If you are dissatisfied for any reason, please give us a call at 833-326-4109 and we’ll make it right (Monday - Friday from 8:00am – 4:00pm ET).
• Can I Edit Or Cancel My Order?
  Please give us a call at 833-326-4109 and we’ll make it right (Monday - Friday from 8:00am – 4:00pm ET).