Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions

Top FAQs

Product Information: Usage (On You)

  • After 90 minutes you should consider reapplying - maybe sooner, if you’re sweating up a storm.
  • We know you want to keep your little ones bug-free, but you shouldn’t use our repellent products on children under six months of age. Always follow the instructions on the label. For older kids, we recommend putting the repellent on your hands first, and then applying it to their skin – so that they don’t rub their eyes and get irritated. That could ruin the whole day.
  • Check with your local recycling agency. Each municipality has their own guidance for what can be recycled. No matter what, you’ll need to remove the trigger and pump, as they have metal components.
  • Some people find they can get along just fine without bug repellent. Good for them! The rest of us need a bit more protection (especially as the weather heats up), but we wanted a natural option that was plant-powered and effective. Bug repellents can help prevent bites that ruin a perfectly good afternoon!
  • For sure. Please spray it on your hands first and rub it in, just to avoid spraying into your eyes, mouth or nose.
  • You sure can. We would recommend putting on the sunscreen first.

Product Information: Usage (Not On You)

Product Information: Ingredients

Payment Information

Order Information

  • During the checkout process, select the 'Ship Items To A Different Address' box, then enter the new shipping address.
  • A copy of your order will be emailed to you when you complete the checkout process. If you have any questions, give us a call at 833-326-4109 (Monday - Friday from 8:00am – 4:00pm ET).
  • If the coupon code you've entered is invalid, please check that the code was entered correctly and that your order has qualified for the promotion. Coupon codes are not case sensitive and will never contain spaces. Also, be sure to click the apply button on the payment page of the checkout process. Coupons must be applied to your order at checkout to qualify for a promotion. Promotional discounts cannot be applied once the order has been submitted. if you continue to have issues, please give us a call at 833-326-4109 (Monday - Friday from 8:00am – 4:00pm ET).
  • We currently ship only to destinations within the United States (including Alaska and Hawaii). Unfortunately, we cannot ship orders to U.S. Territories or other countries at this time.

Shipping Information

  • For credit card verification, you must enter the address exactly as it appears on your credit card statement.
  • You should receive an email when your order ships. If you are unsure, please give us a call at 833-326-4109 (Monday - Friday from 8:00am – 4:00pm ET).
  • Orders generally arrive within 1-3 business days based on the delivery location. Most orders are processed and shipped within 24 hours of the order placement. Tracking numbers are provided the day the order ships.
  • We currently ship only to destinations within the United States (including Alaska and Hawaii). Unfortunately, we cannot ship orders to other countries, including Canada and Puerto Rico at this time.
  • You should receive an email with a tracking number when your order ships. If you need assistance, please give us a call at 833-326-4109 (Monday - Friday from 8:00am – 4:00pm ET).
  • Please give us a call at 833-326-4109 (Monday - Friday from 8:00am – 4:00pm ET). The Bug Botanist team would be happy to help change your shipping address.

Returns And Cancellations

  • If you are dissatisfied for any reason, please give us a call at 833-326-4109 and we’ll make it right (Monday - Friday from 8:00am – 4:00pm ET).
  • Please give us a call at 833-326-4109 and we’ll make it right (Monday - Friday from 8:00am – 4:00pm ET).